Behind the Scenes at VAD: How Navigation Supports Change Lives Every Day

Every day, Albertans reach out to Voice of Albertans with Disabilities looking for clarity, support, and someone to walk beside them as they navigate complex systems. For many, disability navigation isn’t just about paperwork—it’s about stability, independence, and dignity. At VAD, our Navigation Program has become one of the province’s most relied-upon supports, helping people access the benefits, services, and resources they need to thrive.

While every person’s journey is unique, a “day in the life” of a VAD Community Support Worker reveals the patterns, challenges, and small victories that shape our work. A typical morning might open with a call from someone struggling to understand their AISH application—unsure which medical documents they need, worried about timelines, or overwhelmed by the process. Community Support Workers help break down requirements, explain next steps, and connect individuals with resources that make the application feel manageable rather than impossible.
Housing is another major concern. Many Albertans with disabilities face long waiting lists, inaccessible units, or unclear expectations from housing providers. VAD often helps clients understand their rights, communicate with property managers, and explore options that fit their needs and budgets. These steps may seem small, but for someone experiencing housing insecurity, they can be life-changing.

Throughout each day, VAD also assists with forms, referrals, and system explanations. Whether it’s CPP-D medical reports, or disability tax benefit forms the work is deeply varied—but the goal remains constant: reduce barriers and increase access.

Many of the people we support feel stuck or unheard before they reach out. They may have been redirected through multiple departments, misunderstood because of communication differences, or overwhelmed by bureaucracy. Having someone who listens, explains clearly, and celebrates every small step forward makes the process feel less isolating.

And those small victories matter. The moment a client receives their first AISH payment after months of uncertainty. The relief when a housing approval finally comes through. The empowerment when someone learns to self-advocate and successfully navigate a system on their own. Each of these wins creates stability—not just for individuals, but for families and communities.

As Alberta heads into 2026, navigation support continues to be a provincial priority. System complexity is increasing, legislation is shifting, and more Albertans are seeking accessible, person-centred guidance. VAD’s Navigation Program fills a critical gap by offering clear information, emotional support, and practical help that respects each person’s lived experience. At VAD, we are honoured to walk alongside individuals as they move toward greater independence, confidence, and connection.